Refund policy

Last Updated: 21 September 2026

At Aanandini, we want you to genuinely love what you order. If something isn’t quite right, we’ve kept our return and exchange process as simple and transparent as possible.

1. Return Eligibility

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, the item must be:

unworn, unused and unwashed;
in its original condition;
returned with all original tags and packaging intact; and
free from stains, perfume, makeup, deodorant marks, alterations or damage caused after delivery.

We reserve the right to decline a return if the item does not meet these conditions, subject to applicable consumer law.

2. How to Request a Return

To initiate a return, please contact us at nandini@ambujaaccessorize.com within 14 days of receiving your order, mentioning your order number and the item(s) you would like to return.

Once your request has been reviewed, we will share the applicable return instructions with you.

Please do not send an item back to us without first initiating a return request.

3. Exchanges

If the fit isn’t quite right, eligible items may be exchanged for another size or available product/colour, subject to stock availability.

Exchange requests must be raised within 14 days of delivery.

If your requested replacement is unavailable, you may choose STORE CREDIT / REFUND / ANOTHER AVAILABLE ITEM, subject to this policy.

Each order is eligible for ONE exchange(s).

4. Refunds

Once your returned item reaches us, it will undergo a quality check.

If approved, your refund will be initiated within 6 business days.

Refunds will be issued to THE ORIGINAL PAYMENT METHOD / STORE CREDIT / OTHER METHOD. Your bank or payment provider may require additional time to reflect the amount in your account after we have processed the refund.

Any original shipping charges are NON-REFUNDABLE, except where required by applicable law or where the return results from an error on our part.

5. Damaged, Defective or Incorrect Items

We carefully check every Aanandini piece before dispatch, but if your order arrives damaged, defective or different from what you ordered, please contact us at nandini@ambujaaccessorize.com within 14 DAYS of delivery.

Please include your order number and clear photographs/videos of the item and packaging so we can review the issue promptly.

Where the claim is accepted, we will arrange an appropriate replacement, exchange or refund, in accordance with applicable consumer law.

6. Customised & Altered Pieces

Because customised pieces are made specifically for you, products altered or customised at your request including changes to length, neckline, sleeves, measurements or other design details are generally not eligible for return or exchange for change of mind or sizing preference.

This does not affect your rights where a customised product is defective, damaged, incorrect or materially different from the agreed specifications.

7. Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, we do not accept returns for:

customised, personalised or altered pieces;
items marked Final Sale or otherwise expressly stated to be non-returnable before purchase;
gift cards;
items that have been worn, washed, altered or damaged after delivery; and
items returned without their original tags or outside the stated return period.

8. Return Shipping Costs

For standard returns or exchanges, return shipping charges will be PAID BY CUSTOMER.

Where you receive an incorrect, damaged or defective item and your claim is accepted, Aanandini will COVER the applicable return shipping.

Any re-shipping charge for an exchange will be CALCULATED BASED ON LOCATION].

9. Original Shipping Charges

Original shipping charges, where applicable, are NON-REFUNDABLE for standard returns.

If an entire order is returned because it was damaged, defective, incorrect or otherwise eligible for a full refund under applicable law, the appropriate shipping charges will also be handled in accordance with those rights.

10. Cancellations

If you would like to cancel or modify an order, please contact us at nandini@ambujaaccesorize.com as soon as possible.

Orders can be cancelled only before they have been dispatched. Once an order has been dispatched, it will fall under our standard return and exchange process.

Customised or made-to-order pieces may not be cancelled once production or alteration has begun.

11. Fair Use

Our return policy is designed to make shopping with Aanandini comfortable and trustworthy. We reserve the right to review unusually frequent or potentially fraudulent return activity and, where reasonably justified, restrict future transactions, subject to applicable law.